FAQ's

What does FAQ's mean?

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Who are  Mountain Bike Kerala?

We are one of the world's leading MTB  singletrack adventure operators so have a look at our website for the perfect Mountain Biking holiday.

Who are Greenfrogindia?

Greenfrogindia are the ideas and products wing of Mountain Bike Kerala, a team of riders and designers with a passion for innovation and green solutions.  Years of experience in the cycling industry testing products to the max, in extreme conditions, drove us  to make our own. Our travels and adventures have also been the inspiration to showcase the best of locally produced crafts and designs that have enthralled us on route..

How long will it take to reach me?

Your purchase will be shipped by registered post from either our U.K or India using the national postal carriers depending on where we have the stock. Delivery times are between 3-8 working days. We will inform you at point of delivery how many days to expect.

Upcycled Products

Is it the same as in the picture!

 We use a different tubes and sections of tube for each product so it could be Maxxis/Continental or any brand it means that no two products  are ever the same. Each product has its own unique character from the original inner tube, we try to make as many as possible with lettering and tube sizing as a feature, but this is not always possible.
 

How do I look after it?

Your innertube product will start it's new working life a little stiff and perhaps a little dull looking (like most people starting a new job). Over time it will soften up and shine (like most people...."enough of this" editor..) as the rubber takes on oils and naturally hydrates. From time to time the thread from the internal materials and the card used in some products in the stitching process, will appear through the stitched rubber. This is a naturally process as the rubber moulds to it's shape to its new found home and will eventually stop. Just trim off with scissors if the occurs.

 

Is it Trump proof?

We’ve tested and perfected our products in all conditions from the steamy south of India to the cold of the Himalaya right through to blustery and wet Lancashire.  We want you to be able to rely on them every day and be completely satisfied with everything you order from us at Mountain Bike Kerala. That is why all our products are guaranteed for life against stitching failure. If at any point your product become damaged, send them back to us and we will arrange for the item to be replaced or if the item is no longer available – we will send goods of the same value. The guarantee excludes damage that may have been caused by inappropriate use, unusual wear and tear.

If your product delivery is late, damaged or for some reason you are not 100% happy with your purchase then please mail us at mike@mountainbikekerala.com and we will arrange for a refund/redelivery or new product. Either way if anything does not go to plan then please let us know and we will do our best to help.

GFI Made/GFI Hand-Picked

How good are these products?

Our t-shirts and ride shirts are made from technical fabrics designed to do the job and have been used and tested in the Himalaya and in the tropics on enthusiasts and pro-riders alike who have come back to us and said they love them. All our other products have been hand-picked by us. These are designs and creations that we love and have been fortunate enough to discover whilst on our travels in India. The products you see on our site are all made by self-employed Indian-aritisans, mostly women working from home in the south Indian state of Tamil Nadu.

We want you to be able to rely on them every day and be completely satisfied with everything you order from us at Mountain Bike Kerala. If at any point your product become damaged, send them back to us and we will arrange for the item to be replaced or if the item is no longer available – we will send goods of the same value. The guarantee excludes damage that may have been caused by inappropriate use, unusual wear and tear.

If your product delivery is late, damaged or for some reason you are not 100% happy with your purchase then please mail us at mike@mountainbikekerala.com and we will arrange for a refund/redelivery or new product. Either way if anything does not go to plan then please let us know and we will do our best to help